Refund policy

Last updated: July 6, 2026

We want you to love your Revivco purchase. If something isn’t right, we’re here to help. This policy applies to orders shipped to Australia, New Zealand, the United Kingdom, and the United States.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • unused;
  • in the same condition you received them;
  • with all tags attached; and
  • in the original packaging.

Please keep your receipt or proof of purchase.

Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been dispatched or is in transit, it cannot be cancelled. If you no longer wish to keep your order, you may return it once delivered in accordance with this Return Policy.

UK customers: you also have a separate statutory right to cancel your order within 14 days of receipt, for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right exists alongside, and does not replace, our standard 30-day return window.

How to Start a Return

To request a return, email hello@revivco.com with:

  • your order number; and
  • the item(s) you’d like to return.

If your return is approved, we’ll issue a Return Merchandise Authorisation (RMA) and email you return instructions, including a return label where applicable.

Returns sent without an approved RMA may be refused.

Return Shipping Fees

  • Faulty, damaged, or incorrect items: we cover return shipping in full for all markets — no deductions or fees.
  • Change of mind or exchange — Australia & New Zealand: return shipping is free, provided the item meets all return conditions.
  • Change of mind or exchange — United Kingdom & United States: return shipping is the customer’s responsibility. This does not apply to faulty, damaged, or incorrect items, which are always returned at our expense.

Damages & Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or you received the wrong product, contact us within 48 hours at hello@revivco.com and include:

  • clear photos of the item;
  • photos of the packaging; and
  • a clear photo of the shipping label.

We’ll make it right — whether that’s a replacement, replacement parts, or a refund.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • custom or personalised items;
  • gift cards;
  • hygiene or personal-care items, if applicable;
  • hazardous materials, flammable liquids or gases; and
  • clearance / final sale items, where marked.

If you’re unsure whether an item is returnable, please contact us before purchasing.

Exchanges

For the fastest service, please return your item first.

Once your return is approved, you may place a new order for the item you prefer.

Refunds

Refunds are processed once returned items are received and inspected at our warehouse or, for UK/US returns, our NextSmartShip fulfilment partner.

If approved:

  • refunds are issued to the original payment method; and
  • processing occurs within 10 business days.

Your bank or card issuer may take additional time to reflect the funds. International payment methods may take longer to reflect than domestic AU/NZ methods due to cross-border processing times.

If more than 15 business days have passed since your refund approval, please contact us at hello@revivco.com.

Australian & New Zealand Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act 1993 (CGA).

If your product has a major fault or is not as described, you’re entitled to a repair, replacement, or refund — and we will cover any return shipping required.

United Kingdom — 14-Day Right to Cancel

If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right, contact us at hello@revivco.com within 14 days of delivery. Items must be unused, with original tags and packaging, and proof of purchase is required. Return shipping for cancellations under this right is your responsibility, in line with our standard change-of-mind return terms.

Nothing in this policy limits your rights under the UK Consumer Rights Act 2015. If your product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund — and we will cover any return shipping required.

United States — Consumer Rights

Nothing in this policy limits any consumer protection rights you may have under the law of your state of residence.

Beyond those statutory rights, returns for US orders are governed by the 30-day Return Window and conditions set out above.

Contact Us

Email: hello@revivco.com